Appointments

How soon can I get an appointment?
We aim to offer same-day or next-day appointments whenever possible. You can check availability and book directly via our online booking system.

Do I need a referral from a GP or other healthcare provider?
No referral is required to book an appointment. However, if you’ve previously seen a GP or consultant, any letters or imaging reports (e.g. MRI, X-ray) are helpful in shaping your treatment plan.

How long does a session last?
Initial assessments are usually 60–90 minutes, depending on the service. Follow-ups are typically 45 minutes unless otherwise specified.

What should I wear to my appointment?
Wear comfortable clothing—shorts and a loose-fitting t-shirt are usually best. Please also bring water, as your session may involve exercise-based treatment.

Do I need to bring anything with me?
If you have any relevant scans, referral letters, rehab plans, or private health insurance details, please bring them along. This helps us tailor your care effectively.

Can I bring someone with me?
Yes, you’re welcome to bring a friend, parent, or family member if it makes you more comfortable—especially for younger clients.

Online Booking

How do I book an appointment online?
Click the Book Now button on our website. You’ll be able to select your preferred practitioner, date, and time. Once confirmed, you’ll receive a booking confirmation via email.

How do I know my online booking is confirmed?
You will receive a confirmation email with all your appointment details. If you don’t see it, please check your spam or junk folder.

How do I rebook a session?
You can rebook in-clinic at the end of your appointment or revisit the website anytime to choose a time and date that suits you.

What are the terms & conditions for booking?
Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may be charged a cancellation fee. For urgent changes, please email aaron@completeathletephysio.com

Payment Options

How can I pay for my appointment?
Payment is made in the clinic after your appointment, unless it is an online session. We accept card payments via our clinic card machine and also accept cash. Online appointments must be paid in advance during booking.

Services

What’s the difference between physiotherapy and performance sessions?
Physiotherapy appointments focus on pain, injuries, and rehabilitation. Performance sessions are designed for athletes looking to boost strength, movement quality, and sport-specific performance—even if they’re not currently injured.

What’s the difference between a general assessment and an in-depth assessment?
A general assessment focuses on your symptoms, medical history, and basic movement testing. It’s ideal for straightforward injuries or initial guidance.

An in-depth performance assessment provides more time and a deeper dive into your physical profile. It includes objective testing using advanced technology like VALD Force Plates, NordBord, and ForceFrame to measure key metrics such as strength, imbalances, neuromuscular control, and force output. This is especially valuable for return-to-play, injury prevention, and performance optimisation.

If you’re unsure which to book, feel free to contact us and we’ll guide you based on your needs.

Do you offer online consultations?
Yes, online appointments are available for follow-ups, progress reviews, or performance planning. You can book these via the same system.

Do you work with sports teams or clubs?
Yes, we support both individual athletes and entire teams. If you're a coach or team manager, reach out to discuss packages, screenings, or workshops.

Private Health Insurance

Can I claim physiotherapy sessions on my insurance?
Most health insurers offer partial reimbursement, depending on your provider and policy. Please check with your insurer before attending.

Still have questions?

Drop us a message at aaron@completeathletephysio.com and we’ll get back to you as soon as we can.